We'd love to hear from you. Fill out the form below and our team will respond within 24 hours.
hello@leafybalconyspace.com
Response Time
Within 24 hours, Mon–Fri
Studio
Brooklyn, New York
By appointment only
Customer Care Hours
Mon–Fri: 9am–6pm EST
Sat: 10am–3pm EST
Enter your order number to check delivery status.
Common Questions
We accept returns within 30 days of delivery for all unworn, untagged items in original packaging. Swimwear and accessories must be returned with hygiene seals intact. To start a return, email us with your order number and we'll send a prepaid return label.
Standard domestic shipping takes 5–7 business days. Express shipping is 2–3 business days. Overnight delivery is available for orders placed before 12pm EST. International shipping typically takes 7–14 business days depending on destination.
Visit our Size Guide for detailed measurement instructions and size charts. If you're between sizes, our general advice is to size up for tops and bralettes, and size down for briefs. You can also email us for personal sizing advice.
Absolutely. We offer free size exchanges within 30 days. To request an exchange, email hello@leafybalconyspace.com with your order number and the new size or colour you'd like. Exchanges ship within 2 business days of us receiving your return.
We recommend hand-washing all lingerie and sleepwear in cool water with a delicate detergent. Lay flat to dry — never tumble dry or wring out lace or silk. For full care instructions, check the label inside each garment or the product page on our website.
Yes, we ship to over 60 countries. International shipping costs are calculated at checkout. Please note that import duties and taxes are the responsibility of the recipient and are not included in our shipping fees.
Yes! All VELOUR orders come beautifully packaged in our signature tissue-lined box. At checkout, you can add a personalised gift note at no extra charge. We also offer a luxury gift ribbon upgrade for $5.
Once your order ships, you'll receive an email with a tracking link. You can also use the order tracker above by entering your order number (found in your confirmation email, formatted as VL-YEAR-XXXXX).